Terms & Conditions
About Us
We are constantly expanding our product range.
Our Contact details:
Brightcamp (Charley Howes T/A)
Ffynnon Wen,
Tregarth,
Bangor
LL574AF
United Kingdom
Email: sales@brightcamp.co.uk
Mail order only, we do not have retail premises,
If you need to reach us, please email us sales@brightcamp.co.uk,. We have no phone service available.
Zero Tolerance Statement
We at Brightcamp have a 'zero tolerance' policy and will not tolerate rude, abusive or threatening behaviour towards any of our staff. Any such rude, abusive or threatening behaviour will lead to an immediate termination and voiding of any agreement that may have existed between the perpetrator and Brightcamp.
Privacy Policy
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Our Contact details:
Brightcamp (Charley Howes T/A)
Ffynnon Wen,
Tregarth,
Bangor
LL574AF
United Kingdom
Email: sales@brightcamp.co.uk
Mail order only, we do not have retail premises,
If you need to reach us, please email us sales@brightcamp.co.uk,. We have no phone service available.
Zero Tolerance Statement
We at Brightcamp have a 'zero tolerance' policy and will not tolerate rude, abusive or threatening behaviour towards any of our staff. Any such rude, abusive or threatening behaviour will lead to an immediate termination and voiding of any agreement that may have existed between the perpetrator and Brightcamp.
Privacy Policy
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a dispatch notification or invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling is included in the product price, Royal Mail 2nd Class is our standard service with a 2nd Class Signed for service for Orders over £20.
We aim to dispatch orders within 2 working days of receipt.
However despite our best efforts, from time to time some items do temporarily run out of stock. If your order contains an item or items that are out of stock, we will, at our discretion, wait until all items are in stock before processing your order or send the in stock items to you with the out of stock items either cancelled or backordered.
Please see backorder section under our terms and conditions for more information.
We do not take payment for any goods until they are ready for dispatch.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received
If you haven't received you order within 7 days of receiving confirmation of despatch please contact us by email.
Please make sure you check your junk folders as a lot of times any email correspondace from us may end up in the junk folder.
Shipping and Handling is included in the product price, Royal Mail 2nd Class is our standard service with a 2nd Class Signed for service for Orders over £20.
We aim to dispatch orders within 2 working days of receipt.
However despite our best efforts, from time to time some items do temporarily run out of stock. If your order contains an item or items that are out of stock, we will, at our discretion, wait until all items are in stock before processing your order or send the in stock items to you with the out of stock items either cancelled or backordered.
Please see backorder section under our terms and conditions for more information.
We do not take payment for any goods until they are ready for dispatch.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received
If you haven't received you order within 7 days of receiving confirmation of despatch please contact us by email.
Please make sure you check your junk folders as a lot of times any email correspondace from us may end up in the junk folder.
Delivery Schedule
We deliver your order right away. We will normally ship your order in 2 business days. We do not ship interrnationally presently.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
Our site is fully secure and we have now moved our card processing over to PayPal. When the order is placed on our website, you will be given two options PayPal Express Checkout or continue the checkout process to PayPal Standard Checkout. You will be directed to the PayPal website, you do not need a PayPal account to make payment you can sign in as a guest.
PayPal is the most preferred way to pay online in the UK because it's safer and faster. PayPal stores and safeguards your card and bank details if you have a PayPal account, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet. If you don't have an account you can still use PayPal as a guest and they will process your payment.
By using PayPal this offers the most secure transactions for customers and Brightcamp. Credit card details are not held in any form on the Brightcamp website.
PayPal is the most preferred way to pay online in the UK because it's safer and faster. PayPal stores and safeguards your card and bank details if you have a PayPal account, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet. If you don't have an account you can still use PayPal as a guest and they will process your payment.
By using PayPal this offers the most secure transactions for customers and Brightcamp. Credit card details are not held in any form on the Brightcamp website.
Guarantee
We guarantee your satisfaction. Please contact us if you have any issues.
Reaching Us
Reaching Us
If you need to reach us, please email us sales@brightcamp.co.uk,. We have no phone service available.
If you need to reach us, please email us sales@brightcamp.co.uk,. We have no phone service available.
Privacy Policy
Brightcamp do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Returns Policy
Your rights to return goods are protected under the UK Consumer Contracts Regulations.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
PLEASE NOTE: All returns must be authorised by us, and must be returned in suitable packaging, bearing our returns number on the outside. Returns not complying with these terms may be refused.
Items such as plans which are printed to order are non returnable, As these are specifically printed on request we cannot accept returns on them.
To request a return please email us, our email address can be found on your invoice. Please allow 48 hours for us to respond to your request.
EU COUNTRIES & REST OF THE WORLD
Please contact us within 14 days of receipt of goods to request a returns authorisation number stating reason(s) for return, if authorised all items must then be returned back to us within 30 days of the original delivery, unused, unopened (with any seals and shrink-wrap intact) and in re-saleable condition.
Do not attempt to return any goods from outside of the UK without contacting us first, as there are specific requirements that need to be filled in for customs purposes, any unauthorised returns will be refused. In this event the package is likely to be returned to you and you will be liable for any charges.
WHAT IS REFUNDED WHEN I RETURN AN ITEM?
When you return an entire order you will be refunded the price of the item paid at the time of purchase. When you return less than the entire order you will be refunded just the price of the items returned. If your order qualified for free shipping, we will also deduct shipping cost from the goods returned. If you are returning goods as not suitable we have a restocking fee of 10%, on products not returned within 14 days of delivery.
We will return your money within 28 days of receipt of goods returned.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
PLEASE NOTE: All returns must be authorised by us, and must be returned in suitable packaging, bearing our returns number on the outside. Returns not complying with these terms may be refused.
Items such as plans which are printed to order are non returnable, As these are specifically printed on request we cannot accept returns on them.
To request a return please email us, our email address can be found on your invoice. Please allow 48 hours for us to respond to your request.
EU COUNTRIES & REST OF THE WORLD
Please contact us within 14 days of receipt of goods to request a returns authorisation number stating reason(s) for return, if authorised all items must then be returned back to us within 30 days of the original delivery, unused, unopened (with any seals and shrink-wrap intact) and in re-saleable condition.
Do not attempt to return any goods from outside of the UK without contacting us first, as there are specific requirements that need to be filled in for customs purposes, any unauthorised returns will be refused. In this event the package is likely to be returned to you and you will be liable for any charges.
WHAT IS REFUNDED WHEN I RETURN AN ITEM?
When you return an entire order you will be refunded the price of the item paid at the time of purchase. When you return less than the entire order you will be refunded just the price of the items returned. If your order qualified for free shipping, we will also deduct shipping cost from the goods returned. If you are returning goods as not suitable we have a restocking fee of 10%, on products not returned within 14 days of delivery.
We will return your money within 28 days of receipt of goods returned.
Remittance Terms
Goods sold in the UK - Your rights to return goods are protected under the Distance Selling Directive
Customers have the right to cancel goods within 14 working days without giving a reason. In the case of goods, the 14 days commence from when the customer receives the goods. Items must be returned unused, unopened (with any seals and shrink-wrap intact) and in re-saleable condition.
Customers have the right to cancel goods within 14 working days without giving a reason. In the case of goods, the 14 days commence from when the customer receives the goods. Items must be returned unused, unopened (with any seals and shrink-wrap intact) and in re-saleable condition.